Shipping Policy
SHIPPING POLICY
This Shipping Policy applies to all purchases placed through purenllia, which is operated by Shijiazhuang Xiaolanche Network Technology Co., Ltd.
Brand Name: purenllia
Legal Company Name: Shijiazhuang Xiaolanche Network Technology Co., Ltd.
Business Address: Room 416, Building 6, No. 69 Tadong Street, Shijiazhuang Economic and Technological Development Zone, Gaocheng District, Shijiazhuang, Hebei Province, China
Customer Support Email: service@purenllia.com
Business Phone: +86 311 8651 0758
This policy explains our order-processing schedule, available shipping methods, estimated delivery times, shipping charges, tracking procedures, and how we handle delivery-related concerns.
ORDER PROCESSING TIME
After payment has been successfully confirmed, orders are generally reviewed, prepared, and transferred for shipment within up to 5 business days.
Business days are Monday through Friday and exclude weekends and public holidays.
Processing may occasionally require additional time during periods such as:
- Public holidays
- Promotional campaigns
- Unusually high order volumes
- Inventory adjustments
- Temporary fulfillment delays
- Other exceptional circumstances
Order processing time and carrier transit time are separate.
The shipping transit period begins only after your order has been dispatched.
Once your shipment has been handed over to the applicable carrier and tracking information becomes available, we will send a shipping confirmation email containing your tracking number or tracking link.
UNITED STATES SHIPPING OPTIONS
For eligible orders delivered to addresses within the United States, purenllia currently offers the following shipping methods.
EXPRESS SHIPPING
Shipping Fee: $6.99 USD
Eligible Order Value: Any eligible order
Estimated Transit Time: 1–2 business days after dispatch
Express Shipping is an optional expedited shipping method that may be selected during checkout.
The estimated 1–2 business days refers only to carrier transit time after dispatch and does not include the order-processing period.
STANDARD SHIPPING
Shipping Fee: $3.99 USD
Eligible Order Value: $0.00–$38.99
Estimated Transit Time: 3–5 business days after dispatch
Standard Shipping is generally available for qualifying orders with a total value below $39.00.
The estimated 3–5 business days begins after the package has been dispatched.
FREE SHIPPING
Shipping Fee: Free
Eligible Order Value: $39.00 or more
Estimated Transit Time: 3–5 business days after dispatch
Qualifying U.S. orders totaling $39.00 or more are eligible for Free Shipping.
Orders totaling $38.99 or less do not qualify for Free Shipping and may be charged the applicable Standard Shipping fee.
The shipping methods, applicable charges, and estimated delivery times available for your specific order will be displayed at checkout before payment is completed.
ESTIMATED DELIVERY TIME
Your total estimated delivery time consists of:
Order Processing: Up to 5 business days
plus the applicable shipping transit period:
- Express Shipping: 1–2 business days after dispatch
- Standard Shipping: 3–5 business days after dispatch
- Free Shipping: 3–5 business days after dispatch
All delivery timeframes are estimates unless we expressly state otherwise.
Actual delivery times may be affected by circumstances such as:
- Carrier delays
- Severe weather
- Public holidays
- High-volume shipping periods
- Inventory availability
- Incorrect or incomplete shipping information
- Customs or security inspections where applicable
- Transportation disruptions
- Other circumstances outside our reasonable control
ORDER FULFILLMENT LOCATIONS
Orders may be fulfilled from facilities operated by us or from facilities operated by our logistics, supply, or fulfillment partners.
The facility used for a particular order may depend on:
- Product availability
- Inventory location
- Product type
- Delivery destination
- Fulfillment capacity
For this reason, different products or orders may ship from different fulfillment locations.
We do not represent that every order is shipped from a local U.S. warehouse unless that is the actual fulfillment arrangement for the specific order.
ORDER TRACKING
Once your order has been dispatched and tracking information is available, you will receive a shipping confirmation email containing a tracking number or tracking link.
You can use the provided tracking information to follow the progress of your shipment.
Where supported, you may also track your package through 17TRACK or directly through the applicable carrier's tracking service.
Tracking information may require some time to become active after the carrier receives the shipment.
TRACKING INFORMATION HAS NOT UPDATED
Carrier tracking systems do not always update immediately.
If your tracking information has remained unchanged for an extended period or your shipment appears to be significantly delayed, please contact:
Please include:
- Your order number
- Your tracking number, if available
- A brief description of the issue
Our customer support team will review the shipment information and assist you where appropriate.
LOST PACKAGES
If your shipment appears to have been lost during transit, please contact us at:
Please provide:
- Your order number
- Your full name
- Your delivery address
- Your tracking number, where available
We will review the available shipment information and, where appropriate, work with the carrier or fulfillment provider to investigate the package.
The transfer of a shipment to a carrier does not automatically prevent us from reviewing a reasonable claim concerning a lost or significantly delayed package.
Depending on the circumstances and investigation results, we will work with you to determine an appropriate resolution.
TRACKING SHOWS “DELIVERED” BUT THE PACKAGE IS MISSING
If tracking indicates that your order has been delivered but you cannot locate the package, please first check:
- Around your delivery location
- With other members of your household
- With neighbors where appropriate
- With your building's reception, front desk, concierge, or mailroom
- Any safe location where the carrier may have left the package
If you still cannot locate your shipment, please contact:
Please provide your order number and available tracking information.
Our customer service team will review the situation and, where appropriate, work with the relevant carrier or fulfillment partner.
A carrier status showing “Delivered” does not automatically prevent you from requesting assistance or submitting a reasonable delivery-related claim.
DAMAGED, DEFECTIVE, INCOMPLETE, OR INCORRECT ORDERS
If your order arrives:
- Damaged
- Defective
- Incomplete
- With a missing item
- With an incorrect product
- Materially different from the product ordered
please contact our customer support team at:
Please include your order number together with clear photographs or videos of the issue where relevant.
If we confirm that the issue resulted from a product, fulfillment, or shipping error, we will provide an appropriate solution at no additional cost to you.
Depending on the circumstances, this may include:
- Replacement
- Reshipment
- Full or partial refund
- Approved return
- Another appropriate remedy
CHANGING YOUR SHIPPING ADDRESS
If you need to correct or change the delivery address for an order, please contact us as soon as possible at:
Please provide:
- Your order number
- The original shipping information
- The corrected shipping address
We will make reasonable efforts to update your address if the order has not yet entered processing, packing, fulfillment, or shipment.
Once an order has entered fulfillment or has already been dispatched, we may no longer be able to change the delivery address.
Please carefully review your shipping information before completing checkout.
SHIPPING ADDRESS AND BILLING ADDRESS
Your shipping address does not need to be the same as the billing address associated with your payment method.
Please make sure both addresses are entered accurately during checkout.
Incorrect or incomplete information may result in processing or delivery delays.
WEEKENDS AND PUBLIC HOLIDAYS
Orders are normally processed on business days.
Orders submitted during weekends or public holidays may begin processing on the next available business day.
Shipping carriers may also operate on reduced schedules during certain weekends, public holidays, or peak periods.
180-DAY FREE RETURN POLICY
Eligible purchases are covered by our 180-Day Free Return Policy, subject to the eligibility conditions and procedures stated in our Return & Refund Policy.
Our Return & Refund Policy provides additional information regarding:
- Return eligibility
- Return request procedures
- Free return shipping
- Return instructions
- Damaged or incorrect products
- Refund processing times
Please do not send a product back before contacting our customer support team and receiving return instructions.
For return assistance, contact:
SHIPPING FEES AT A GLANCE
| Shipping Method | Order Value | Estimated Transit Time | Shipping Fee |
|---|---|---|---|
| Express Shipping | Any eligible order | 1–2 business days after dispatch | $6.99 |
| Standard Shipping | $0.00–$38.99 | 3–5 business days after dispatch | $3.99 |
| Free Shipping | $39.00 or more | 3–5 business days after dispatch | Free |
Estimated transit times begin after dispatch and do not include the order-processing period of up to 5 business days.
Available shipping methods may depend on the delivery address, order value, product eligibility, inventory, and other checkout conditions.
The shipping option and shipping charge shown and selected during checkout will apply to your order.
CONTACT US
If you have questions concerning shipping, delivery, tracking, address changes, delayed shipments, missing packages, or other shipping-related matters, please contact us:
Brand Name:
purenllia
Legal Company Name:
Shijiazhuang Xiaolanche Network Technology Co., Ltd.
Business Address:
Room 416, Building 6, No. 69 Tadong Street, Shijiazhuang Economic and Technological Development Zone, Gaocheng District, Shijiazhuang, Hebei Province, China
Customer Support Email:
service@purenllia.com
Business Phone:
+86 311 8651 0758
Shijiazhuang Xiaolanche Network Technology Co., Ltd., doing business as purenllia, operates this website and provides customer support for orders placed through the Site.